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They definitely see it, and I only occasionally get a written response. Sometimes I do though, and other times the response comes in the form of the issue being fixed. And yet other times, nothing happens. There's a lot of issues to go around and the best thing we can do is to keep reporting them. Things are getting better all the time in my experience. But some things do take a lot of time to get sorted it seems.

Report them with detailed info + screenshots and they are guaranteed to get added to our roadmap and fixed

I see it every single day. It doesn't always warrant a response but every issue in there gets logged

Bear in mind that if you don't describe (and screenshots are very helpful) they issue enough, I will ask for more info. If I don't hear back, it can't get logged as a bug since I don't have enough information to fix it