So we have to make a strong community for our business. Customers are always looking for products which has some good reviews and the company has a big community. So we also take a look for making a strong community for our business.
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You are right. I am not sure people would want to patronize businesses with bad reviews which is why a strong community for your products.
of course I agree with you a 100 percent because what attracts the customers is not the company itself but the product which the company offers and when the product is good, then the company is good and boom, you retain your customers.