Shah says there’s a challenge in building a system that understands the unique characteristics of each enterprise. For instance, the tool should be able to detect the consonant-filled acronyms commonly used by defense contractors, and not get confused and think it’s someone “jamming on the keyboard.” It should also be able to appropriately respond to prompts like “where's Michael Jackson?”, recognizing that Michael Jackson is probably the name of a conference room and not a person.
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