Multiple former Meta AI and product leaders told CNBC that Shih's vast experience will be helpful considering the company has failed in previous attempts at building enterprise software.
Meta announced in May that it plans to shut down Workplace, its business communications product, by 2026. And after buying enterprise startup Kustomer for about $1 billion in 2020, Meta spun it out in 2023 in a deal that was reportedly valued at $250 million.