The explosion of generative AI sparked new momentum for Moveworks, doubling the company’s customer base in the past 18 months, Shah said. The software is NOW built on “dozens” of large language models like OpenAI’s GPT-4o, Meta’s Llama 3.1 as well as its own model, “MoveLM.” It’s trained on AI-generated “synthetic datasets” built from 14 million employee-chatbot conversations, 500 million support tickets and 400,000 web pages with enterprise-related information like how-tos and frequently asked questions — all of which were anonymized and annotated before being ingested by an AI model.
You are viewing a single comment's thread from: