I actually do the same now. I am far more inclined to be calm and listen to what the person has to say/shout and I try to remain calm and not escalate the situation. Sometimes it's really difficult.
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I actually do the same now. I am far more inclined to be calm and listen to what the person has to say/shout and I try to remain calm and not escalate the situation. Sometimes it's really difficult.
It is really difficult because there is that internal war between lashing out and staying calm.