Exactly. My integrity was at stake and even though they didn't apologize, I was glad they got to know the root cause of the issue. They felt I mistakenly pressed the wrong command that faulted the machine and it wasn't until they escalated and opened up the machine before they got to see the truth.
That's why I have learnt to just keep quiet most times because I don't like speaking when I am angry.
Thank you so much. I really appreciate this.
I actually do the same now. I am far more inclined to be calm and listen to what the person has to say/shout and I try to remain calm and not escalate the situation. Sometimes it's really difficult.
It is really difficult because there is that internal war between lashing out and staying calm.