Oh, I hate it when that happens. Data is also very expensive in South Africa, so video is something I say away from. Besides it really liking being in front of the camera.
I am glad things worked out with your neighbour. Sometimes it is just a case of pointing things out. And in your instance someone with whom you had a relationship because he's next door. Our case was a paying guest. She left an awful review. What she said was quite the opposite of the note she left. Anyway, at least on Airbnb one has right of reply!
Glad to have been able to help. I am sure @beckie96830 will find her way. Especially now she's part of some very supportive communities.
I hope you are all staying safe at this weird time.
Be well.
Data is also very expensive in Nigeria in all networks regardless we have manage.