I learned a long time ago that when we as humans are emotionally evoked by a situation, there is a miniscule space where we get to choose our reaction. This is often completely ignored by people or they simply aren't even aware of it. It is in that moment that we can alter the course of the next phase of any situation - if the person is able to stay level headed enough to do so.
I had to teach myself that and it has served me exceptionally well ever since. I suppose it's mastery of self in some degree. Something that the world is sorely lacking these days.
For sure. It is a pity, as so much suffering is caused because of it.