It's vice versa here in my country. Some places you will be treated with respect and other places you are no body. It's really a painful situation and that could make them lose customers. Just like you said you won't return back there again. Sorry for not enjoying your food with butter
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One must have butter on one's toast. I'm still not over it although at some stage I'll build a bridge and get across. Lol.
I'd say that customer service around the world is declining, it's not localised. A shame really.
Seriously the rate in which customers services is declining is quite alarming. Well, maybe they are not paid well. Because if the receive a good payment, I didn't think they will joke with their work