Glad for you that it's not something you dealt with yet.. Keep it that way lol.
After spending so much time sending all the requested screenshots, I received a response not long after that I could open a case for every items separate (75 or so in total, lol).
Not sure if I will go there, maybe when I'm bored I will do a few at once but most likely I will just use my time differently. Not worth it so it seems.
!PIMP