My Lady has her work computer; well it has been many many years since I heard the phrase . . .
Remember ?
" The Blue Screen of Death "
This means her computer has something very seriously wrong with it . . .
She has a lot of un-backed up stuff she will be very worried about till she gets a final computer diagnosis ! ! !
Oh yes, all of us who have used windows long enough know about "the blue screen of death".
Yes, something is wrong. Also the things about the blue screen of death is, there is so many things that cause it that there really is no one way solution to fix it.
The best thing to do would be to restore it to a previous version that was backed up. If your not able to start the computer to the open window, try to start it in safe mode by pressing F1.
Hope your computer problem is solved. Good luck.