The same information I gave you previously but now I’ve spent time doing it again so tickets are slower
Imagine if everyone asked for constant updates. It’d take 10x as long to do the tickets.
Glad you got the response you were looking for. Now please sit tight and let us work our way through the tickets as fast as we are capable.
I didn't get the response I am looking for, I only was happy I got any respons...
Now that you managed to reply to me 'in ticket', we can keep it there, and that's also where I asked the question I'd like a response to.
Just keep in mind that every 1 minute spent replying is 1 minute less working on the tickets. So while I am happy to give you a reply, it takes away from the speed of replying to other tickets and making our way to yours.
You would also have saved me some time by giving some information. Would you put the importance of your time over any other's?
But your answer in discord ('Some tickets take longer than others so there’s no linear answer') tells me that there is no answer to have, which strikes me as very bad business practice... But at least this gives me some clarity, like not really counting on my HBD you hold. So no need to ping you anymore (which you could have had from the start).