Thank you for the suggestion about adding the receiving address in the confirmation email. The developers are actively integrating this suggestion. You'll see it soon.
[EDIT: This feature has been implemented. All withdrawal confirmation emails now include the destination address.]
Yes, there was an error in the withdrawal process. All withdrawals should be processed. Sorry for the delay. The developers are building a new withdrawal system that should prevent this kind of problem in the future.
If you have any other questions, please complete the support form or contact [email protected] at any time.
Appreciate your service very much. I've been telling others about you since I began using you weeks ago. I've used you for my weekly powerdowns as well as I sent my Litecoin through you to convert to Hive. Usually done within minutes. I've asked CoinGecko to add you to their Hive page, as I suspect there is a lot of velocity for Hive being missed since so many who track this still aren't acknowledging you. Although I dream of a day where perhaps with smart contracts we can bypass exchanges, especially for fiat buy in.
One question please. How does one actually log out of your exchange? I always have to close my browser and destroy all cookies and such. I would anyway, but would be nice to just log out first.
The logout icon is in the upper right hand corner of the screen.
Thanks!
Dear @ionomy:
Once again I ask for your valuable collaboration since I still have
not received my funds in my ionomy wallet.
Several hours have passed and it has not been paid yet.
I transferred 55,913 HIVE to ionomy MEMO: 5e77d920a2a3e220e0558802
Transaction hash:
https://hiveblocks.com/tx/bd9bd676ad49281d2dcc912dca1666e7087c8498
These funds still do not appear in my wallet.
Hello, the developers reviewed your account and the issues appears to be resolved. Apologies for the delay. There was a system error that the developers have fixed.
If you have any further questions, please contact [email protected] and the team will address them.
Update: Confirmation emails now include the destination address and withdrawal amount.
Thank you, for your services, which I'm happy to use. Question: I have Steem in my reserve @Ionomy wallet. How do I move it to available, so that I can sell it?
Looking forward to hearing back.
@yahialababidi,
Some accounts show assets in reserve because there are open orders in the market. This includes partially filled orders.
If you cancel all orders and there's still a small amount held in reserve, that's probably just rounding error from paritally filled orders that were cancelled.
In most cases this reserve amount shouldn't be worth more than a penny or so, but if larger amounts are stuck in reserve, contact [email protected] or use this support form:
https://support.ionomy.com/hc/en-us/requests/new