Ha! And they have marked as "Solved" your request... They don't maybe have a good pertinent support team (maybe some third world country guys way underpaied) and they don't recognise a bug to signal to their development team, or they simply don't want to recognise that there is a bug in order not to lose the customers trust (which is sometimes a good marketing approach that I simply hate). Well, I'm sure you knew from the beginning that they aren't going to give your money back, but at least some excuses were nice...
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