well...... i would argue that said strawman delegator should have done more research to understand where is the money going.. I mean, i would read the shit off every material i can i get my hands on before putting money into anything. Especially when it comes to anything near an "investment".
But yea, the phenomena you described is real. Its unforunately the social cost of decentralization. Youtube/facebook/twitch has their TOS, guidelines and policies and those are literally the word of god to those involved. Top-down hierarchy and so it's relatively easy.
Steem has rules too, but unless one is an expert programmer, there's no way to understand it from the source. Decentralization causes information fragmentation and the need for everyone to verify their own information is something totally new to people.
How to solve this though in a day and age when so many people can't even admit to making a mistake and feel insulted if you point out how they've done something completely stupid? You have to just let these people find out the hard way, and of course they're going to leave. They'll blame this place once they realize the truth, instead of themselves
that is why its so important to recruit new members through communities rather than hoping people to stumble upon the blockchain themselves. I'd say the value of the blockchain is not the marketcap of the token but the users. less than 60k daily users is abysmal for a content platform.
I was first thinking along the line of "yea Digital Darwinian Selection" but then it's mighty unfair to new users and unhelpful to the platform.. sadly not everyone is like you and me, and eventually we'd have to lower the barrier of understanding that at least those willing to put in the work can make it on the platform. where the rest can stay being content consumers and use the steem wallet app to like people and send money.