It is always the same because every company these days uses a call centre located in some country on the other of the world from you. I recall my son buying a computer from a store in Canada, that was made in China and the technical support was answered in India! And the guy in India read from a script and heaven forbid if you went off topic. My son finally asked to speak to a supervisor and he was put through to some guy in Malaysia! He gave up and bought a different computer...
Oh yes, the dreaded script. They dont like it if you go off that. Way back in my youth I worked in a place and we had a script but if it went off script it was fine. Nowadays though its a drama. Perhaps he was annpoyed because he was flicking through the script and couldnt find arse anywhere! loll
Isn't that on the first page, last paragraph of the manual, under "A"? lol
I do believe it is!