Yep... which is what I've been telling him. If he did something wrong, which I can see he made some mistakes then they have to be willing to change.
Looks like he was flagged subjectively by @bacchist based upon opinion and then his response was not the best it could be. If he's willing to learn based upon his writing and some things I do think he could learn his way to avoid this. I'll leave it in your very capable hands. Thanks, and I friggin' love this service you are offering by the way. Kudos!