Going to the bank is akin to going to the dentist. But the videos bit?! You should have waited, because when you go next time you will have to start from the beginning again.
I recently wanted to change my bank account. I had had an account with the new bank a long time ago, before I was married. I presented my ID, and apparently the bank told me I wasn't married. My marriage certificate is so old I got it before they were automatically entered onto the system. I wasn't married.
I had to go to Home Affairs to remedy the situation. Which was worse than the bank.
I managed to get one online thankfully. No videos for me. I couldn't quite believe it!!
That's a nightmare situation!!