We had NO new player experience, that's how we failed on our end. They could attract new players and they would leave because the NPE was absolutely awful at the time. And we DO have the responsibility to work with these third party services for mutual benefit. We didn't hold up our end of the deal. A deal like this ALWAYS goes two ways.
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Tyler told us flat out they had a great retention rate with Splinterlands already. We never told them we'd change the new player experience. In fact at the time the team was saying it was probably many months to a year away since everything was set to change. They were saying if we made anything for enw players it would be outdated immediately. And still NFTy said they'd bring in a bunch of new players in the 3-4 month trial period.