Regarding the comma:
I believe that when you give your steem account name and the the memo, they are then joined together with the comma in between them. You simply do not have the memo attached to it. Did you add the memo field in your account settings. If not, this could be the problem.
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I also thought about that. I left the memo field blank because I don't need a memo.
It would require one simple if-statement in their code to accommodate this or to require that you enter something in the memo field. Anyway I am not going to test that for them, I just want my money.
Did you ever get any STEEM from Genesis?
"Did you ever get any STEEM from Genesis?"
No, but I only use the Steem option when its price is particularly low when compared to its normal value against Eth. Because I only have a 3Mhz account I don't yet have enough Steem to transfer.
I have heard of other people having problems though.
I have put the Memo since the beginning, but it didn't help to solve the payments problem. I still not receiving any Steem. Some days ago I changed too ETH.
Please also note that you are not actually mining Steem - you are just automatically converting the eth that is mined to Steem (who determines the exchange price is a mystery). That is why you have "AUTO" next to Steem in the allocation menu.