you shouldn't have used the word 'successful' in one of your previous posts. this could've been handled a lot better if you simply said 'there're issues but we're working on them', which is kinda what you're doing now (it's just way overdue).
this is the right direction because now you're acknowledging the fact that hf20 was never a success in the beginning (might be in the long term but not now) and rc is currently so overpriced minnows are completely locked out.
Hard for them to come forward, only after they got so much backlash.
oh the memes 😁
at least i had a good laugh