There are two possible problems:
- your password manager messed up (has happened to me before)
- something on our side changed that is causing it to not derive your keys
Assuming you have your passwords then we should be able to fix any bug with deriving the keys.
Future Password Recovery Options
We recognize that people are use to being able to recover their passwords when they are lost. People who are use to cryptocurrency know that this isn't normally possible. We have a proposed solution to this here:
https://github.com/steemit/steem/issues/240
Unfortunately, it will probably be opt-in which means this future solution may not be able to help you.
You can contact me, dan at steemit.com, and I will try to get to the bottom of things.
Has Steem recently started sanitizing username/password inputs in a way different than before the hack?..
Just a thought.
I hope that this can be resolved. $23K is definitely not a little loss.
I wonder if @dan and @ned have considered another way of logging in and confirming withdrawals that could be both secure and user friendly.
Any chance that if they used the same exact password to create the new account, that they may have generated the same public / private keys as their first account uses, effectively nullifying that old account? I remember one other user a month or so ago had the same issue as this person: everything worked fine, until they created a new secondary account. I think I recall that other user said they used the same password.
As far as I've seen there's no issue with key collision between different accounts.
I hope on the future, there is better option to recover lost password