Any chance that if they used the same exact password to create the new account, that they may have generated the same public / private keys as their first account uses, effectively nullifying that old account? I remember one other user a month or so ago had the same issue as this person: everything worked fine, until they created a new secondary account. I think I recall that other user said they used the same password.
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As far as I've seen there's no issue with key collision between different accounts.