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The same thing happend to me some time ago.
They answered that they'll need two weeks to sort it out, but actually it took only one week.
You'll need to tell them your "transaction ID". For that you go to steemd.com/@herverisson , find your transaction and click on it. There's going to be a long sequence of numbers and letters, that's it.

Hopefully this advice is solid

Thanks A LOT! Had no idea about that, just found it! I owe you one!

Thanks @svamiva! 11 days letter, my correct wallet was credited by Bittrex! :)

Actually I've expected Steem price to be around 5$ by the time your money arrives )

haha so it could be a blessing in disguise ^^