Honestly, you did a better job than I would have of explaining it anyway.
I welcome a post from you on the topic, I'm sure there are things you can add and it would help get the idea out further.
I've lived overseas and despite not knowing the language(s), I sooner or later had to pay bills, purchase items/tickets or order food and I got a wide range of reactions from rage to (mostly) patient understanding, so of course I can see how it might be arriving here with no clear direction and a huge language disadvantage...