The problem with people these days is that they always want to look for somewhere and someone to blame for mistakes.... I am pretty sure that i and few others are active in the steemit school and have tried our very best to reply,we have admins and other roles of different time zones running around to see that happen,we make sure to answer the questions of every member as long as they ask even though few wants to ask about things like getting account back after phising when steemit even says password cannot be recovered and they want to blame us for not answering that.
We get compliments of people who are surprised of how we manage to keep up with the growing numbers but then we can only get to our mission if we work together,i am pretty sure you weren't persistant about asking your questions...if people have questions let them ask,even admins are ok with dm so there's no reason to say you were ignored because i'm sure u didn't really try asking.
If you see something not to your expectation you can only suggest it to us and we will fix and see to it happily...you can always try it out again i'm sure you will give a different remark this time and u must understand we are humans and are doing our best and it will be nice if that is respected
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Thank you very much , I am so praud on you