Oh good!
Yeah, I've had some issues here and there but the transaction has always gone through. Typically it's just some minor issue that can be solved in a jiffy. Remember, you can also contact them here on Steemit via their @s
I used blocktrades this morning and it moved a goodly amount of SBD into Bitcoin in less than 10 minutes, and that's my typical experience with them. :)
Thanks for your reply @Shayne, yes they were very nice on the phone and fixed every thing. The transactions were fast!