One is more popular: rant on Poloniex which is justified to some extent, but doesn't make sense to repeat that here
Second contain less drama but most probably more facts in it:
Currently, when demand for everything that's related to digital assets is constantly increasing, the shortage of human resources is a common issue (skilled + trustworthy).
They underestimated Steem. It's the most active blockchain of all times and the software requires a bit more skills than just repeating config for another ERC20 token or bitcoin clone.
Of course, both witnesses and developers are making their efforts to improve UX for service providers, and guide them when requested. (And spam them with "I can help you, really" even when not requested ;-) )
There are two ways to explain that:
Of course, both witnesses and developers are making their efforts to improve UX for service providers, and guide them when requested. (And spam them with "I can help you, really" even when not requested ;-) )
Good on that bottom point. They clearly need help and are not doing themselves or the platform favors with the frequent down time. :)