If it's not expensive then you won't use their service next time? Why not? You want to pay more?
The thing about reviews is people can leave very unfair and BS reviews too... but I live reviews, it helps me to know how bad something can be :)
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I mean if it's not expensive service then you don't need to get warranty, but if they did a bad job, you just not going to use their service next time. If it's expansive service sure you need to get warranty or something, because in a case they do something wrong, you loose big money.
For sure reviews are not absolute truth, it just not a bad thing to start to look into business or service.