We all make mistakes. But when you pay for something to be done, you want your money to be worth it. Do you trust people's competency when you pay them for a service? Or do you check that they did it right?
I recently bought some tahini, where the employee filled up my glass jar. When I got back home, the jar was opened and tahini was all over the inside of my bag. I should have check that the person put the lid on tightly, but I didn't. I trusted them to do it right, but the job wasn't done right. I paid for it, literally and figuratively, by not checking that the lid was on properly.
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When being provided with a service, sometimes the service isn't done correctly. It's not that someone creates an error on purpose, as we all can make mistakes from time to time. But a mistake needs to be corrected. And when you paid to get something done right but a mistake was made, who pays for the mistake?
Sometimes there is a guarantee or warranty for you to make sure your money was not wasted. But it's not always the case. The responsibility to provide a stated service needs to be kept in place. Otherwise we end up paying for something twice in order to get it done right.
If someone fixes your car (if you have one), do you trust that everything was done correctly? Do you test it out? Maybe it works at first, but then the issue comes back, or there is a worse issue. The same with a bicycle, house repair, or almost anything I think...
In many jobs that we pay other to do, or get paid ourselves by others to do, a standard of expected quality work needs to be met. If we don't carry through on the work we said we would do, then customers or clients can stop coming to us for the resolution of their problems.
Sometimes things can't be fixed. Sometimes you need to get something new. And sometimes trying to fix something (although possible) will cost more than getting something new. Some people are honest about this, and they will tell you about a problem that can be fixed, but would cost you more than getting something new. They can offer suggestions at what is the best thing to do. Do we trust their word?
I often like to go research something if I am not sure, or don't understand. I don't like to blindly trust someone who has a job and is trying to provide a service that makes them money. As nice as someone is, they can be just trying to get you to buy what they want you to buy.
We have a big "throw away" mindset in society. Someone can say it's not worth fixing something, and recommends something new. Usually that makes them more money if you buy from them. But maybe they are just trying to make more money. Or maybe they just really want you to have "the best" and don't think about the consequences of throwing things away.
If I can get something fixed, I prefer that most of the time. It reduces on the waste piling up in society from simply throwing things out when they stop working right.
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Like the used bike I bought last year for $55. It works well. Then I broke my chain. Maybe the gears were no good either. I was thinking of getting a new bike for over $150, but I still had a useful bike that only needed a new chain.
When I went to look for a new chain, I found out I needed to clean my dirty gears, and there might be other issues. The bike mechanic at the bike shop could have done it for me, and charge me the replacement of the chain and his labor. But then with my dirty bike, hw would also charge me to clean up the gears. Instead of getting someone else to do the work, I bought eco-friendly degreaser, the brush, the wax greasing agent, the chain and the chain tool. It cost me about $75. Having them do it all might have only cost me $50, but now I can clean my bike whenever I need to.
Do you trust what other people do for you? Do you trust what they say? Or do you verify what they did, or verify what they say needs to be done first? Do you prefer to do things yourself when you can, even if it takes more time than someone else doing it?
I usually like to do things myself if I can. Sometimes that means I need to spend some money to get the tools needed to do it, but then I can do it anytime in the future. It makes me more self-reliance and self-sufficient too.
Thank you for your time and attention. Peace.
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It always trade off between money, time and energy. All people do mistakes, the question is only how often. If service is expensive try to get warranty, if it's not expensive then you will not use their service next time. Plus we have all these services like yelp, so leave there your honest review.
If it's not expensive then you won't use their service next time? Why not? You want to pay more?
The thing about reviews is people can leave very unfair and BS reviews too... but I live reviews, it helps me to know how bad something can be :)
I mean if it's not expensive service then you don't need to get warranty, but if they did a bad job, you just not going to use their service next time. If it's expansive service sure you need to get warranty or something, because in a case they do something wrong, you loose big money.
For sure reviews are not absolute truth, it just not a bad thing to start to look into business or service.
Yes, the "throw away" mindset is definetly here and affects most of the production markets. Stuff like old bikes, motorcycles and even cars and electronics could be fixed with the basic tools you find in almost every man's garage or shed. Now we get products of rather doubtful quality that stop working as soon as the warranty ends and are made in such a way that fixing them is not really worth it...
Indeed, planned obsolescence... engineering low quality to keep people buying more... :/
And the weird thing is that people seem to be okay with it, the throwaway mindset became a way of signaling status. Consumerism at its finest...
We can only judge a service when something went wrong. If something went wrong and the company delivers an excellent after sale then we will promote it.
When somebody does something right from the first time we do consider this normal.
On the personal side: well I was born with 2 left hands but trying to do as much as possible myself. And to honest it has a steep learning curve, we save money and my self esteem increases! But when I do consider it to big a task or to risky to do more damage I will hire a professional!
Yeah, we don't want to self-operate on our bodies, we should trust a doctor for that :P
Even if I wanted to do this, I couldn't. I would have fainted before the first cut was made :)
It always good to build up the do it yourself character..theirs almost nothing you can't do ..and ones it yours you would sure give it your best ... And in situation you can't do it check and test run properly in other to save time and future stress thanks for sharing ..awesome post
Yeah, it's good to be able to rely on ourselves and almost do anything we put our mind towards ;)
I advice always work with does who has proved to know what they are doing, that way they will be less supervision. But on the other hand you need to always do check on what other people are doing no matter who they are. @krnel great post
Hopefully our disposable mindset will be replaced by a sustainable one.
Hopefully the blockchain provides better ways to gauge trustworthiness and encourage trustless scenarios with smart-contracts.
Well so far the blockchain and behavior is all motivated by self-interest. Miners have self-itnerest to prvent others from cheating the ledger. Witnesses have self interest to keep the integrity of the chain and prevent cheating... but there is also trustless aspects to it. The number of contracts fulfilled would mean a higher trustwirthiness?
great post @krnel, thanks for sharing.
Your trustworthiness will help determine your success in your job above and beyond for people they trust.
But it's important to have the right intentions.