I agree with you with electronic communication. I have a saying:
The phone is for making appointments, face to face is for doing business.
It has been a very productive way to operate, but of course, it's not always possible.
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RE: Coffee business
What a brilliant phrase, as if its author is also Bernard Shaw)
George Bernard Shaw said this?
I see. I didn't know that. Where did you find this interesting information?
That's a good saying. Very true.