That's an interesting story, and a good example of how a person can be affected just with a simple comment, a little encouragement and support. It's good to see that you are doing these things. There are small groups of larger accounts working to promote smaller users, but there are also concepts and groups that present themselves as doing it but are there only for their own gain. It's the way of hive, and the world. Greed. Unfortunately newer users sometimes get caught up and move forward with the wrong idea.
It's frustrating that most large accounts don't engage with the smaller much. They get busy though, doing back end stuff, but I think that could be a bit of an excuse too. Many are simply investors but wouldn't an investor want to value add to their investment? I would think so.
Anyway, each to their own. I know very clearly what will help drive my account forward, and hive in general, as do you, so let's do that and work towards setting a good example.