I just finished reading, and as a developer, I faced a lot of bugs, and this is definetly one! In cases like this, the platform is covered by Terms and Conditions which protects them for paying you anything in case something terribly go wrong. Imagine if somebody would have traded 10000 BTC with a limit price left to 0... this is a bad one, hope you get a lot of visibility so that a lot of people will be aware of the problem so I'll resteem. Let us know how this turned out!
@mejustandrew, you are right, not only are they not going to pay me anything, but more importantly, they won’t acknowledge that there is anything wrong. I have tried to tell them that if you place a limit order which is capable of being executed immediately, you should get the bid or ask price, not your limit price, which was, in my case $125 worse than the bid-ask.
Here is their badly written reply:
From Kraken ...
“
Jen
Jen (Kraken Support)
Nov 10, 10:46 PST
Hi,
Your limit price was met. Usually a limit price that's beneath the market price will sell at market. In this case, your trade set the market price. This can sometimes work out in your favor, if you happen to get a sell at the top of a candle wick, but in your case you happen to have set the bottom. Trades like this are what set the wicks of candles, and cause great frustration for everyone else, who wanted to buy the bottom of the wick and couldn't.
I apologize, but there isn't anything we can do for you here, unfortunately. Let us know if you have any other questions.
Thanks for using Kraken,
Jen
Your request (number ******) is currently marked as "Solved". This means we think your issue has been resolved. If your issue is not yet resolved, please let us know by replying to this e-mail.”
Ha! And they have marked as "Solved" your request... They don't maybe have a good pertinent support team (maybe some third world country guys way underpaied) and they don't recognise a bug to signal to their development team, or they simply don't want to recognise that there is a bug in order not to lose the customers trust (which is sometimes a good marketing approach that I simply hate). Well, I'm sure you knew from the beginning that they aren't going to give your money back, but at least some excuses were nice...