Unfortunately I can't really answer what happened there. But I'd recommend hopping onto the viva chat at https://chat.vivaco.in/home and asking about it in the tradeqwik channel, or try to catch williambanks (or I think he had a helper or two with the exchange now, but can't remember who off the top of my head.)
Def hope it gets figured out for ya.
Thank you. I will look into this.