After working in a call center for far too long, I became proficient in the phonetic alphabet. People have asked if I am a veteran. Nope. But I have done horrible things to sell cell phones, and I suffer wounds from that nightmare to this day...
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Oh I feel your pain. I worked in a call centre once a long time ago and it was one of the worst jobs I ever had. The antics they would do to get us to do stuff was beyond compare and they logged everything! One team, thank fully not my own were only allowed five minutes in the toilet in the morning and five in that afternoon. When my team leader mooted the idea once in a team meeting I said, but my morning shits take at least five minutes to even poke their head out and sniff for danger!?